Support Center
We're here to help you get the most out of EduSpace
Frequently Asked Questions
Creating an account is simple! Open the app, enter your email and after we'll send you a confirmation email to verify you. Make sure to check your spam folder if you don't receive the email within a few minutes. And also you can create an account using your Google or Apple ID for faster signup.
EduSpace offers a complete learning toolkit including:
• Create educational spaces for your team
• Collaborate with seamless team onboarding
• AI assistant Cate for personalized help
• Dynamic study groups
• Fast knowledge sharing
• All-in-one learning hub with 120,000+ members community
All your data automatically syncs through the cloud when you're signed into your account. Make sure you have a stable internet connection for proper synchronization. Sync typically occurs within 30 seconds of making changes.
We use bank-level encryption (AES-256), comply with GDPR and CCPA regulations, and never sell your personal data to third parties. All data is stored on secure servers with multiple backup systems.
Try these steps in order:
1. Force close and restart the app
2. Restart your device
3. Check for app updates in the App Store/Google Play
4. Ensure you have a stable internet connection
5. If the problem persists, email us at [email protected] with your device model and a description of the issue.
Some features work offline, including viewing previously loaded content and taking notes. However, real-time collaboration, sync, and AI assistant features require an internet connection. Any offline changes will sync when you reconnect.
You can delete your account by contacting us at [email protected]. Please note that this action is irreversible and all your data will be permanently deleted within 30 days.
App won't start or crashes
Try restarting your device and ensure you have the latest version of EduSpace installed. If the problem persists, try clearing the app cache or reinstalling the application.
Sync issues
Make sure you have a stable internet connection and are logged into the same account on all devices. Data sync may take a few minutes depending on your connection speed.
Login problems
Double-check your email and your received code in to your email. Make sure your email account can receive emails from edu-space.io.
Performance issues
Close other apps running in the background and ensure you have sufficient storage space. Restart the app if it becomes unresponsive.
iOS
- iOS 12.0 or later
- iPhone 6s or newer
- 50 MB free storage space
- Internet connection required
Android
- Android 8.0 (API level 26) or higher
- 2 GB RAM minimum
- 50 MB free storage space
- OpenGL ES 2.0 support
- Internet connection required
- Camera access (optional)
- App Version:
- 1.0.0
- Compatibility:
- iOS 12.0+, Android 8.0+
- Supported Languages:
- English
- Developer:
- EDU SPACE - FZCO
Your personal data is processed under our Privacy Policy and applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021. You can ask to access, correct or delete your data at any time.